1. Introduction
Welcome to Onyx Print ("we", "us", "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or place an order with us.
Our legal entity is SHAKTIKUMAR NATHALAL ROJALA, operating as Onyx Print, registered under GST No. 24AVVPR0997B1Z4, located at Near R.K.Trade Tower & Shital Park Circle, Block 76/a, 150 Feet Ring Road, Mochi Nagar Town Hall, Ravi Randal Park, Rajkot, Gujarat 360007.
2. Information We Collect
We may collect the following categories of personal information when you interact with us:
- Contact Information: Your name, email address, phone number, and postal address when you request a quote, place an order, or contact us.
- Business Information: Company name, GST number, and billing details provided for invoicing purposes.
- Design and Artwork Files: Files you submit for printing purposes. These are used solely to fulfil your print order.
- Communication Records: Records of emails, messages, or calls you have with our team.
- Usage Data: Technical data such as IP address, browser type, and pages visited if you access our online presence.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your print orders and provide customer support.
- To send you order confirmations, invoices, and delivery notifications.
- To respond to your enquiries, quotes, and feedback.
- To comply with legal obligations, including GST and tax regulations under Indian law.
- To improve our products, services, and communication based on feedback.
- To send you promotional information about our services — only where you have consented or where permitted by law.
4. Sharing of Information
We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:
- Service Providers: Trusted vendors or logistics partners who assist in order fulfilment, under strict confidentiality obligations.
- Legal Requirements: Where required by law, court order, or government authority, including compliance with the Income Tax Act and GST regulations.
- Business Transfers: In the event of a merger, acquisition, or business sale, your information may be transferred with appropriate notice.
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by Indian law (including statutory retention requirements under the Companies Act and GST Act). Artwork files submitted for print jobs are stored for up to 90 days after order completion and then securely deleted unless you request extended storage.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. All digital communications with our team are handled through secure channels. However, no internet transmission is fully secure, and we encourage you to take reasonable precautions when sharing sensitive files.
7. Your Rights
Under applicable Indian data protection law, you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal data, subject to legal obligations.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with the appropriate data protection authority.
To exercise any of these rights, please contact us at onyxprint9@gmail.com.
8. Cookies and Online Tracking
Our website may use standard cookies or similar technologies to enhance your browsing experience. These are used to remember your preferences and understand how visitors interact with our pages. You may disable cookies in your browser settings, though this may affect functionality.
9. Third-Party Links
Our communications or website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be made available through our official communication channels. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For any privacy-related questions, concerns, or requests, please contact:
Onyx Print (SHAKTIKUMAR NATHALAL ROJALA)
Near R.K.Trade Tower & Shital Park Circle, Block 76/a, 150 Feet Ring Road,
Mochi Nagar Town Hall, Ravi Randal Park, Rajkot, Gujarat 360007
Email: onyxprint9@gmail.com